Watching consumers respond to Video Diary questions is a candid, ingenuous experience unlike any web-based feedback researchers have ever encountered. Our clients are also often surprised at the thorough nature and richness of feedback. It seems as if the dynamics of Video Diary create a very stress-free, calm environment where participants are willing to share extensively – after all, they are answering alone without any “group think”, from a familiar environment such as their home or office. So the question was, how can we provide Read more »

