We are all consumers – we consume through action, not through our heads. At least according to Dr. Oskar Korkman, Insights Creation Director at Nokia. At The Market Research Event 2011, Korkman discussed how consumer practice acts as the true foundation for innovation. In other words, to watch and listen to a consumer as he or she interacts with a product or reacts to a brand’s messaging is much more valuable to the innovation process than having a consumer tell you how he or she Read more »
